We accept major credit cards, including Visa, Mastercard, American Express, Discover, as well as PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your credit card information.

No. You may check out as a guest. Creating an account allows you to view your order history and enjoy a faster checkout experience for future purchases.

Browse our products, choose your preferred style, color, or size (if applicable), add the item to your cart, and proceed to checkout. Please double-check your shipping address and select product options before placing your order.

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If your order has not been processed for shipment, we’ll do our best to help. Please contact us as soon as possible after placing your order.

We currently ship within the United States.

Orders are typically processed within 1–2 business days. Most U.S. orders arrive within 3–7 business days after shipment.

Delivery times may vary during holidays or due to carrier delays.

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking to become active.

Please contact us immediately. If your order has not yet shipped, we will do our best to update the shipping address.

My package shows “Delivered,” but I haven’t received it.

Please first check around your property, with family members, neighbors, or your local carrier. If you still cannot locate your package, please contact us and we’ll be happy to assist you.

We accept returns of eligible unused items in their original condition within our return period. Please refer to our Return & Refund Policy page for complete details.

Please contact us within 7 days of delivery and include photos of the damaged product and packaging. We’ll review your request promptly and provide an appropriate solution.

We’re sorry for the mistake. Please contact us with your order number and photos of the item received, and we’ll resolve the issue as quickly as possible.

Once your returned item has been received and inspected, refunds are generally processed within 5–10 business days. Processing time may vary depending on your payment provider.

Yes. Our products are made from food-safe materials suitable for serving cakes, desserts, pastries, fruits, and other foods.

Absolutely. With proper care, our products are designed for repeated use.

Most of our products require simple assembly. No special tools are needed, and assembly usually takes only a few minutes.

Yes. Our products are designed for stability under normal use. For best performance, place them on a flat, level surface and distribute weight evenly.

Yes. They are suitable for outdoor events such as weddings, birthday parties, baby showers, picnics, and garden celebrations. We recommend avoiding prolonged exposure to severe weather.

Yes. Clear acrylic parts are covered with a protective film to prevent scratches during shipping. Please remove the film before use.

Acacia wood is a natural material, so every piece features unique grain patterns and color variations. These natural differences make each product one of a kind.

Cleaning recommendations vary by material:

 Plastic: Hand wash with mild soap and water.

Metal: Wipe clean with a soft damp cloth and dry thoroughly.

 Acacia Wood: Hand wash only. Do not soak or place in a dishwasher.

 Acrylic: Clean with a soft microfiber cloth to help prevent scratches.

Yes, but repeated knife use may leave natural cutting marks over time, similar to any wooden serving board.

Please contact us with your order number and photos of everything you received. We’ll review the issue and help provide replacement parts if needed.

Assembly instructions are included with most products. If you need additional assistance, please contact our customer support team.

If your order has not yet shipped, contact us immediately and we’ll do our best to update your order. Once shipped, please refer to our Return & Refund Policy for available options.

We make every effort to display product colors accurately. However, slight differences may occur due to screen settings and lighting conditions.

If you have any questions, please contact us through our Contact Us page or email us at support wqing1213@gmail.com. Our team will be happy to assist you as quickly as possible.